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Customer Service

Product Protection Plan for Cobra Jet Steering
This is something most people are familar with.  Usually you pay a fee for added protection against accidental damage to your product for a specific period of time.  If you don't need it, that's fine.  If you do, it saves you the expense of replacing the damaged item.  However, you pay for that coverage either way.
How I like to deal with this is a bit different.  Here is Cobra Jet Steering's extended coverage offer:
 - If you are the original purchaser of any current Cobra Jet Steering unit and for some reason you accidentally damage a steering unit...I will either repair or replace the damaged unit at my discretion.
 - The price for this will not exceed $49 USD plus shipping per unit, even if I determine the entire unit and hardware is in need of replacement.
Say for example you...
- are backing the trailer with your boat on it and you back into a stone wall or some other solid object bending one of the units or any part of that unit...covered!
- are stopped at a traffic light and someone drives into you boat damaging a steering unit...covered!
- dropped the boat off the trailer at the boat ramp damaging a steering unit...yep, its covered!
The obvious difference here is that you don't pay for the coverage unless you need the coverage.
Additional Terms:
- I DO require that you send me the damaged parts.
- This coverage is limited to the COBRA JET STEERING PARTS ONLY! 
- This coverage only applies to units purchased directly from me via this site and currently available for sale via this site.
- Proof of Purchase may be required.  
- Any intentional damage may not be covered.
- This coverage MAY also be extended to previous steering units at my discretion if parts are available for those units.
- This offer is subject to change without notice.

Shipping & Delivery
There is no charge for shipping in the continental United States for standard orders.  Re-shipping due to customer error on their order will be charged to the customer, so please be accurate with the shipping address, particularly with PO Box numbers.
Orders shipped outside the continental United States, rush orders, or overnight shipping at the customer's request will require additional shipping charges.
Most orders are shipped via USPS Priority Mail.  They usually arrive within 2 to 3 business days if shipped to the continental United States.

Returns & Replacements
30 DAY GUARANTEE: To help with your decision we offer a 30 DAY GUARANTEE.  If you install the steering and after trying it on your boat you are not completely satisfied with the results, you may return the product for a refund.
Customers will be responsible for all return shipping.  All parts must be in like-new condition when returned.  All parts must be free of damage or a charge may be placed against the refund.  Cancelled orders or returned orders not meeting the original 30 day satisfaction guarantee terms may be charged a 15% restocking fee and shipping.

Ordering
With the exception of older Mercury and jetski steering, which are custom made, all Cobra Jet Steering products can be quickly and easily ordered via this site.  For products which do not allow online sales, you will be presented with a list of questions needed to quote your order.  This information will be sent to us and we will respond to you via email with a quote for the required product and any applicable shipping, as well as a PayPal invoice for payment.

Payment, Pricing & Promotions
Cobra Jet Steering uses PayPal as our payment processing gateway.  This allows our customers to easily pay with a PayPal account or any major credit card.  YOU DO NOT NEED TO HAVE OR OPEN A PAYPAL ACCOUNT TO USE A MAJOR CREDIT CARD.  Simply select PAY AS GUEST in the PayPal window and provide your information.
Pricing and Promotions listed on this site are for direct orders from Cobra Jet Steering via this site.  Dealer prices may vary.  Contact your local dealer for pricing and installation charges.

Viewing Orders
Every attempt will be made to keep your order status on this site as up to date as possible, including adding tracking information when it is available.  However, if you have any questions about the status of your order, feel free to send me an email at jeff@cobrajetsteering.com.